Cookie

Cookie Policy - BoxRoomGym

Last updated: [insert date]

This Cookie Policy explains how BoxRoomGym, operated by The Normal Trading Co Limited, uses cookies and similar technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function properly, improve performance, and personalize your experience.

2. Types of Cookies We Use

We use the following categories of cookies:

a) Essential Cookies

These cookies are required for the website to function and cannot be switched off. They enable:

  • Shopping cart functionality
  • Secure checkout and payment processing
  • Fraud prevention and security
  • Login and session management
  • Website navigation and core features

Without these cookies, the website cannot operate correctly.

b) Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance and usability.

We use Google Analytics to collect anonymised data such as:

  • IP address (anonymised)
  • Browser and device type
  • Pages visited and time spent on site
  • Traffic source and interaction data

These cookies are optional and only activated after you provide consent.

c) Functional Cookies

These cookies allow the website to remember your preferences, such as language or region, to enhance your browsing experience.

d) Marketing & Advertising Cookies

These cookies are used to deliver relevant advertising and measure campaign effectiveness.

They may collect:

  • Product views and browsing behaviour
  • Cart activity and purchase intent signals
  • Ad engagement and conversion data

We use marketing cookies for Google Ads and Meta (Facebook/Instagram) remarketing.
These cookies are disabled by default and only activated with your consent.

3. Third-Party Cookies

Some cookies are placed by trusted third parties, including:

  • Google
  • Meta (Facebook/Instagram)
  • Shopify platform services
  • PayPal 
  • Courier and fulfilment integrations (where applicable)

4. Cookie Consent & Control

  • A cookie consent banner is displayed on your first visit
  • You can accept, reject, or customise cookie preferences
  • You may change or withdraw consent at any time via the cookie settings or your browser controls

5. Cookie Duration

  • Session cookies expire when you close your browser
  • Persistent cookies remain active for 30 days up to 24 months, depending on their purpose

6. Compliance

This Cookie Policy is designed to comply with:

  • GDPR
  • EU ePrivacy Directive

7. Contact

If you have any questions about your order, returns, or refunds, please reach out to our support team. We are available Monday through Saturday, from 8:00 AM to 8:00 PM.

You can contact us through any of the following methods:

We typically respond to inquiries within 1 business day

 

Returns & Refund

  • Eligibility for Returns

    Only new and unused items are eligible for return.
    Returned items must be in their original, resalable condition and show no signs of use, damage, wear, or installation.

  • Timeframe

    Returns must be requested within 30 days of delivery.
    Return requests submitted after this 30-day period are not eligible for a refund.

  • Refunds

    Refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.
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Shipping

Handling Time

Orders are processed within 2–5 business days from the date of order confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Carriers

We use the following carriers to deliver orders within the Republic of Ireland:

  • An Post
  • DPD
  • DHL
  • UPS

Carrier selection is determined based on parcel size, weight, and delivery destination to ensure efficient delivery.

Once your order has been shipped, you will receive a confirmation email with tracking information, where applicable.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to track your package through the carrier’s website or via the link provided in your confirmation email.

Where We Ship

We currently ship orders within the Republic of Ireland only.

At this time, we do not offer shipping outside the Republic of Ireland.

We do not currently ship to Northern Ireland, the United Kingdom, Europe, or any international destinations outside the Republic of Ireland.

We are also unable to deliver to P.O. boxes, parcel lockers, or freight forwarding addresses.

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Turn Any Room Into Your Workout Space

Build a home gym that fits your lifestyle - no large space required. From durable gym flooring to essential equipment, our products help you create a comfortable and functional training area right at home. Simple, smart, and designed for everyday use.

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Quality Gear for Every Home Gym

Equip your training space with trusted gear that supports your fitness goals. Our range is carefully selected to deliver lasting comfort and reliable performance for all types of workouts - whether you’re lifting, stretching, or moving.

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Decorate Your House

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Contact

HOW CAN WE HELP YOU?

Before contacting us, we recommend reviewing our Frequently Asked Questions (FAQs) page. You may find an immediate answer to your query there.

If you still require assistance, our customer support team is happy to help. Please find our contact details below.